HEAT Messaging Center when configured to extract the email address from an MAPI incoming email receives error: "Source field does not exist. Path=/hmc:Envelope/Content/From/Email/@value."

Version 1

    Details

     

    This article explains why the error "Source field does not exist. Path=/hmc:Envelope/Content/From/Email/@value." is received when HEAT

    Messaging Center is configured to extract the email address from a MAPI incoming email.


    Please note this error may show up in HEAT Messaging Center logs or in the Event Viewer logs.

     


    Resolution

    Exchange by default strips the full email address from MAPI header on all internal email and only uses the DisplayName value.