"The following information does not satisfy validation constraints "Weekly HOP" is not in the validation list of validated field Incident.HoursOfOperation.

Version 1

    Details

    "The following information does not satisfy validation constraints "Weekly HOP" is not in the validation list of validated field Incident.HoursOfOperation. 


    Resolution

    This issue happens when the Weekly HOP is deleted or renamed.  Customers will need to either change the business rule to match a Business hours record or re add the Weekly HOP to resolve this issue:


    1. Click Configure Application
    2. Click Organization Hours in the left menu pane
    3. Click Business Hours in the left menu pane
    4. Create a new Business Hours entry named Weekly HOP


    Here is the defaults for the Weekly HOP:



    After this is complete please close the incident workspace and reopen it for the changes to be read.