After selecting a default printer in GoldMine, print actions will be still printed on the Windows default printer

Version 1

    Details

    After selecting a default printer in GoldMine, print actions will be still printed on the Windows default printer

    [PRE-REQUISITES]
    - at least 2 printers attached to the machine, here printer W(indows) and printer G(oldMine)
    - GoldMine Plus for Word setup and properly running (if the test will be performed on a document template) >> Scenario A
    - at least 1 e-mail available (if the test will be performed with printing an e-mail) >> Scenario B


    [PREPARATION]
    1. via Control Panel >> Hardware and Sound >> Devices and Printers
    2. Set Printer W(indows) as Windows default printer
    3. Within GoldMine
    4. Tools >> Configure >> Printer Setup
    5. Select Printer G(oldMine) in the Print Setup dialog >> OK

    [STEPS SCENARIO A]

    1. Go To >> Document Templates
    2. make sure to have (public) selected in the User drop down
    3. Expand Letters, Memos and Faxes
    4. Expand Sample Blank Templates
    5. Right Click on Blank Letter 1 >> Print
    6. Select This Contact + Delivery to: Printer
    7. OK

    [STEPS SCENARIO B]
    1. Go To >> Mail
    2. Browse to the folder where an e-mail resides
    3. Either highlight the e-mail in the E-mail Center grid >> Button Print OR open the e-mail via double click into read mode >> Button Print


    [RESULT]
    In both cases the Printer W(indows) is used and not the GoldMine setup printer Printer G(oldMine)


    Resolution

    [CAUSE]
    - this is RM issue # 203820

    [WORKAROUND]
    - Either set (even temporarily) the Windows default printer to the desired Printer G(oldMine) and perform the action again
    - or in some occasions you are able to review the document or print out first on the screen and then you can select the desired Printer for the final printout e.g. on mail merges, reports, Print Buttons e.g. on Calendar etc.
    - or in case of E-mail printouts instead of using the Print button feature >> Open the e-mail in read mode >> right click >> Actions >> Print pages