ServiceAgreement.SLA.Team:`Service Desk` is not in the validation list / ServiceAgreement.SLA.Owner:`Admin` is not in the validation list

Version 1

    Details

    To create a new SLA Subscription, follow these steps and make the appropriate selections at each stage: 

    - Log in to the tenant with the Service Owner role
    - Go to the SLA Subscription workspace
    - Click the 'Create Agreement' button (top right)
    - Select the Service 
    - Click Next, Next, Save

    When creating the new SLA subscription you receive an error similar to:  ServiceAgreement.SLA.Team:`Service Desk` is not in the validation list(OwnerTeam in (newsrvFA04688B0315489AA988B00EC000848E)) ServiceAgreement.SLA.Owner:`Admin` is not in the validation list(Owner in (newsrvFA04688B0315489AA988B00EC000848E))



     


    Resolution

    By default, SLAs are owned by the 'Admin' user who is a member of the 'Service Desk' team.  If you have renamed or removed the 'Service Desk' team, or the 'Admin' user is not a member of the 'Service Desk' team you may encounter this error.   The OwnerTeam and Owner of SLAs is defined by the two Global Constants:  "ServiceDeskMgrTeam" "ServiceLevelManagerLoginID"

    To prevent the error, update these Global Constants to appropriate values before creating the SLA Subscription.


    - Log in to the tenant with the Administrator role
    - Go to Configure Application > Build > Global Constants