By default the incident object automatically sets the Status to closed 7 days after the incident is set to resolved. How can the length of this interval be changed?
This process is handled by the Incident - Closing escalation schedule.
Here is the process for modifying it:
- Log into the admin role
- Select configure application
- Select automation tools -> escalation schedules
- Select incident - closing
- Click set thresholds
- Change the target duration to the desired length (for example 2 days)
- Click OK