How to change the amount of time before an incident automatically closes when set to resolved status.

Version 1


    By default the incident object automatically sets the Status to closed 7 days after the incident is set to resolved. How can the length of this interval be changed?


    This process is handled by the Incident - Closing escalation schedule.

    Here is the process for modifying it:

    1. Log into the admin role
    2. Select configure application
    3. Select automation tools -> escalation schedules
    4. Select incident - closing
    5. Click set thresholds
    6. Change the target duration to the desired length (for example 2 days)
    7. Click OK