Object Creation Failed message reported when attempting to create an ITSM incident through an IPCM IVR with a Foundations Create block

Version 1

    Details

    ITSM 7.0 Enterprise with IPCM 5.7 is integrated, with a 3 Tier connection. 3 Tier connection settings are set for User Role Caching and Best compression.


    Resolution

    Turn caching off and set compression to none. Restart Foundations Integration