How to locate the OOTB Notification actions

Version 1

    Details

    The OOTB Notifications are located in various Business Objects and are triggered by deliberate actions by users, as well as timers and activities within the system. 

    Where are the OOTB Notifications in HEAT Service Management located?


    Resolution

    Below is a list of the OOTB Email Notification blocks, what Business Object contains them and whether they are Business Rules, QuickActions or contained in WorkFlows.

    NOTE: This list is only known to be accurate for the current 2014.2.x version 

    These are the Notifications Business Rules, with the Business Object listed first:

    Change#           Notify Requestor that Change is Closed
    Change#           Notify Requestor that Change is Implemented
    Change#           Notify Requestor that Change is Pending Approval
    Change#           Notify Requestor that Change is Scheduled
    Change#           Prompt Reason and Create Journal Notes when Change is cancelled
    Change#           Prompt Reason and Create Journal Notes when Change is Deferred
    Change#           Prompt Reason and Create Journal Notes when Change is Denied
    Change#           Send notification to Owner when Change is requested
    Change#           Send notification when change is implemented
    FRS_ApprovalVoteTracking#    Send Cancellation Notification to Approver
    Incident#          Active Notification
    Incident#          ForNewIncidentNotification
    Incident#          IncidentClosureNotification
    Incident#          IncidentPriority1Notification
    Incident#          IncidentResolutionNotification
    Incident#          Owner Assigned
    Incident#          Owner Team Assignment
    Incident#          Priority Changed
    Incident#          ResponseTimeLapsed
    Incident#          Send Survey upon Incident Closure
    Incident#          StopEscalationClock
    Incident#          VIP Notification
    Journal#Email    SendEmail
    PIR#               Notify Change Coordinator that PIR has failed
    PIR#               Notify Change Requester that PIR is failed
    Problem#        Active Problem Resolved Status Change Notification
    Problem#        Identified to Active Status Change Notification
    Problem#        Logged to Investigation Status Change Notification
    Problem#        New Priority 1 Notification
    Problem#        New Problem Notification
    Problem#        Problem Resolved 3rd Party
    Problem#        Waiting for 3rd Party to Resolved Status Change Notification
    Problem#        Waiting for Resource to Resolved Status Change Notification
    ReleaseMilestone#    Active Milestone Notification
    ReleaseMilestone#    Completed Milestone Notification
    ServiceReq#    Cancel Service Request
    ServiceReq#    Send Survey upon Service Request Closure
    Task#Assignment    Send Cancellation Notification to Assigner
    Task#Assignment    Send Completed Notification to Assigner
    Task#Assignment    SendAssignedNotification
    Task#Assignment    SendCancelNotification


    These are the QuickActions that send emails:

    CI#                Notification of Change Baseline
    CI#                Notification to CI Owner of Change Baseline
    Employee#    New Self User Notification
    Employee#    Welcome Self Registered User
    FRS_ApprovalVoteTracking#    ApprovalVoteTrackingNotification
    FRS_ApprovalVoteTracking#    ApprovalVoteTrackingNotification for Incident
    FRS_ApprovalVoteTracking#    KnowledgeApprovalVoteNotification
    FRS_ApprovalVoteTracking#    Send Notification for Vote
    FRS_ApprovalVoteTracking#    Send Notification for Vote for Release Milestone
    FRS_ApprovalVoteTracking#    Send notification to Vote for Sofware Request
    FRS_ApprovalVoteTracking#    Service Request Approval Notification
    Incident#     StopClock
    Incident#     "Waiting for Customer" Reminder
    Incident#     1st Escalation Notification
    Incident#     2nd Escalation Notification
    Incident#     3rd Escalation Notification
    Incident#     Incident Assigned Notification
    Incident#     Incident Closure Notification
    Incident#     Incident Priority1 Notification
    Incident#     Incident Resolved Notification
    Incident#     Incident Update Notification
    Incident#     New Incident Notification
    Incident#     Problem Workaround Notification for Incident Owner
    Incident#     Resolution Threshold Breach
    Incident#     Response Threshold Breach
    Journal#Email    Resend Email
    Problem#    Incident Resolved Notification
    Problem#    New Notification
    ServiceReq#    1st Escalation Notification Email for Service Request
    ServiceReq#    2nd Escalation Notification Email for Service Request
    ServiceReq#    3rd Escalation Notification Email for Service Request
    ServiceReq#    New High Urgency Service Request
    ServiceReq#    New Service Request Assigned to team
    ServiceReq#    New Service Request Received
    ServiceReq#    Resolution Threshold Breach Notification Email for Service Request
    ServiceReq#    Response Threshold Breach Notification Email for Service Request
    ServiceReq#    Service Request Approval Timeout Notification
    ServiceReq#    Service Request Approved Notification
    ServiceReq#    Service Request Denial Notification
    ServiceReq#    Service Request No Approver Notification
    ServiceReq#    ServiceRequest - Software Installation. Computer or Installation Package is not selected
    ServiceReq#    Waiting Threshold Breach Notification Email for Service Request
    Task#Assignment    Accept
    Task#Assignment    Complete
    Task#Assignment    Reassign
    Task#Assignment    Reject
    Task#Assignment    Waiting
    Task#Assignment    Resolution Threshold Warning Notification Email


    These are WorkFlows that have Notification blocks and will send emails: With Business Object, WorkFlow Name and Block Name:

    Change    Change Approval Workflow    NULL
    FRS_data_dsm_sync_request    DSM Sync Request    DSM Sync Request
    FRS_Knowledge.Document    Knowledge Approval Process for Document    Knowledge Approval Process for Document
    FRS_Knowledge.ErrorMessage    Knowledge Approval Process for Error Message    Knowledge Approval Process for Error Message
    FRS_Knowledge.IssueResolution    Knowledge Approval Process for Issue Resolution    Knowledge Approval Process for Issue Resolution
    FRS_Knowledge.Patch    Knowledge Approval Process for Patch    Knowledge Approval Process for Patch
    FRS_Knowledge.QandA    Knowledge Approval Process for Q and A    Knowledge Approval Process for Q and A
    FRS_Knowledge.Reference    Knowledge Approval Process for Reference    Knowledge Approval Process for Reference
    Incident    Approval Incident Detail Workflow    Approval Incident Detail Workflow
    Incident    Incident Survey   
    Incident    SoftwareInstallation and Computer Provisioning completion    SoftwareInstallation and Computer Provisioning completion
    Knowledge    Knowledge Approval Process    Knowledge Approval Process
    ReleaseMilestone    Build and Test Release Milestone    Build and Test Release Milestone
    ReleaseMilestone    Deployment Milestone    Deployment Milestone
    ReleaseMilestone    Deployment Preparation Milestone    Deployment Preparation Milestone
    ReleaseMilestone    Early Life Support Milestone    Early Life Support Milestone
    ReleaseMilestone    Release and Deployment Planning Milestone    Release and Deployment Planning Milestone
    ReleaseMilestone    Release Review and Closure Milestone    Release Review and Closure Milestone
    ReleaseMilestone    Service Testing and Pilot Milestone    Service Testing and Pilot Milestone
    ScheduleEntry    DSM Computer Sync    DSM Computer Sync
    ScheduleEntry    DSM Software Sync    DSM Software Sync
    ServiceReq    Audio Conferencing Services    Audio Conferencing Services
    ServiceReq    RequestWorkflowCompletion    Service Request Worflow Completion Block
    ServiceReq    Send Survey Notification   
    Task.Assignment    Send Notification Team Owner, if Owner is empty   
    Task.ComputerProvisioning    Software Provisioning    Software Provisioning
    Task.DSM_SoftwareActivation    DSM Software Activation   
    Task.SoftwareInstallation    Software Installation Request    Software Installation Request