The file attachment upload function in Service Request does not recognize file extensions which are explicitly allowed in Security Controls.

Version 1

    Details

    The file upload function in Service Requests, is not allowing file types even though they are specified in the allowed file extensions list. 

    The upload is enabled for  .txt and .jpg files but, files with .pdf, .doc,  and .xlsx, extensions are not available in the upload file function. If the filepath is set to *.* the files are visible but an error occurs during upload.


    Resolution

    In HEAT Service Management there is a checklist of file types for Service Request offerings. 

    1. Go to > Request Offering 
    2. Edit the Attachment control 
    3. Expand Field Options 
    4. You will see a checklist of file types independent from the main application. You may have to scroll down to see it once you expand Field Options: