How to create incidents (rather than update) from a data import (2014.1.1 and up)

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    Details

    How to create incidents (rather than update) from a data import (2014.1.1 and up)


    Resolution

    As a sample import file, consider the following .csv:

     

                                    
     

    Customer

     
     

    Summary

     
     

    Category

     
     

    Description

     
     

    Administrator Admin

     
     

    test

     
     

    Connectivity

     
     

    test

     

     

    Out of the box, the system contains initialization rules for the remainder of required fields.

    Create the connection portion using standard process:


     

    In the mapping, select the Customer as the primary key, and the Incident business object:


     

    Create appropriate mappings:


    Then test run the import. It will create an incident successfully. Note that even running the same import with the same data more than once, it will create additional incident records, as desired: