Where can I modify survey scores in ITSM 7.x to adjust for incorrect data provided by the customer?

Version 1

    Details

    Where can I modify survey scores in ITSM 7.x to adjust for incorrect data provided by the customer?


    Resolution

    The tabe is FRS_SurveySession table and the column to modify the score is AnswerWeightSum and AnswerWeightAverage.