When Heat Message Center sends a message, (E-mail) the message is one long text string, instead of a paragraph format.
In the Mail composing portion of the Heat Messaging center.
Near the Bottom lower right corner, of the Mail composition window is a "Message Format" choice pull down, Option as Plain Text or HTML
HTML will allow for better formatting of the message body, i.e. word wrap and style setting.
Plain text does allow for higher levels of compatibility