How To: completely clear all cache and rebuild the cache in HEAT Premise 20xx products

Version 1

    Details

    In some cases, particularly after restoring databases, migrating databases between servers, or upgrading the product, old data will still remain in the application cache and cause issues.  


    The following is a recommended step in complex updates or server migrations that result in workspaces that will not load, and/or errors that indicate corrupted or stale cache data.

     


    Resolution

    Go to: 

    http://{tenantURL}/HEAT/maintenance/cache.aspx                                   
    -Click Remove old versions
    -Click Clear
    -Click Rebuild Cache (this may take several minutes to run)

    After this process completes run an IISReset and clear your browser cache before proceeding.