How To: completely clear all cache and rebuild the cache in HEAT Premise 20xx products

Version 1


    In some cases, particularly after restoring databases, migrating databases between servers, or upgrading the product, old data will still remain in the application cache and cause issues.  

    The following is a recommended step in complex updates or server migrations that result in workspaces that will not load, and/or errors that indicate corrupted or stale cache data.



    Go to: 

    -Click Remove old versions
    -Click Clear
    -Click Rebuild Cache (this may take several minutes to run)

    After this process completes run an IISReset and clear your browser cache before proceeding.