HTML links look correct but are not clickable inside HTML editor fields

Version 1

    Details

     

    When trying to create a pre-populated link in an HTML field, for example on a template in self service Incident view inside the description field, the link shows up properly but it is not clickable until after the incident is saved.

     


    Resolution

    HTML links are not clickable withing the HTML editor control.   You will need to place the link inside a another field on your form that uses the HTML Viewer control type.  This my require you make a customer field and add it to the appropriate form,