Change and Problem email listeners will not create new records; No Valid BOID found

Version 1

    Details

    Emails sent into listeners configured to create/update Change or Problem records using the 'Problem' or 'Other' selection for Email Processor update existing records if the proper object and record markers exist in the Subject line, but will not create new records. In the Logs, the error 'No Valid BOID Found' is returned.


    Resolution

     

    The body of the incoming email needs to contain mappings for all of the required fields on the object. 
    For example, you might need the following in the body, if the dollar sign ($) is defined as the Field Value Separator:

    Subject$Summary
    Description$Description
    Category$Documentation
    Source$Service Desk

    The Subject line does not have to be anything specific unless replying to update an existing record.