Emails sent into listeners configured to create/update Change or Problem records using the 'Problem' or 'Other' selection for Email Processor update existing records if the proper object and record markers exist in the Subject line, but will not create new records. In the Logs, the error 'No Valid BOID Found' is returned.
The body of the incoming email needs to contain mappings for all of the required fields on the object.
For example, you might need the following in the body, if the dollar sign ($) is defined as the Field Value Separator:
The Subject line does not have to be anything specific unless replying to update an existing record.