Closing Escalation schedule not closing old incidents/service requests.

Version 1

    Details

    Closing Escalation schedule not closing old incidents/service requests.


    Resolution

    If incident/service request - closing escalation schedules were broken previously and the older records are set with the broken escalation schedule. If the Closing Escalation schedule was fixed it would not work closing the older records. It would need to be set with the closing escalation schedule or closed via a quick action.