These steps will allow you to configure an automatic confirmation email when a ticket is generated from Messaging Center.
Launch HEAT Messaging Center and Select the HMC Processor
Click on the Messaging Rules tab and choose a rule that is configured
Check the "Send confirmation via email' located at the bottom of window. This will activate the Configure button for email confirmation setup(Click the configure button)
Click the 'To' button and add email address. Edit the message of the email as needed