How to setup Approval Delegation (within MyItems) in HEAT Service Management (2014.2.1 and later)

Version 2


    Delegation of an approval may be a desired functionality for an organization to ensure that requests that require approval can process through the workflow in a timely manner. There are times when approvers will be out of the office, on leave, or removed from your company. The ability for the administrator or the approver themselves to assign a delegate is crucial for this functionality.



    Ple Review the attached white paper on steps to design the My Items approval delegation.  This document is provided as is and is only as an idea and should be thoroughly tested in a development environment.