How does the Truncate Body Tab work in the email configuration?

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    This article explains what the Truncate Body tab in the Email Configuration is and what it's used for


    The Truncate Body will remove all verbiage after the word you define. As an example, if you don't want to record the salutations of an email
    you can enter a new value of "Regards". Any incoming email with "Regards, name, address, email, phone" will be omitted from the email and
    the Incident.  To enable, click on the Email Configuration Click on the Truncate Body tab Click on New Enter the word(s) you would like the Email Listener to look for Save

    Send an email to your inbox similar to below:

    The results of the incoming email should look similar to the screenshot below: