ITSM: How to add/edit/remove values for objects used for pick lists / validated lists (for example, categories and sub-categories for Incident)

Version 1

    Details

    In ITSM, it is common to use pick lists or validations lists, to control input into fields.  For example, Incidents contain Category and Sub-category fields, which are validated, based on Category and SubCategory business objects.

    It is common to want to change the possible options for these drop-downs.


    Resolution

    On an Incident (for example), click on the subcategory field and hit the F9 key.   You will be able to add/edit from the grid.


    or

    In the client, go to tools and business object maintenance.  Then choose subcategory.  You will be able add/edit from the grid.