What is best method for deleting training call records?

Version 1

    Details

    What is best method for deleting training call records?  New system that has training call records and would like these removed before going into Production.


    Resolution

    Before removing any records, first confirm you have a current backup of the database.



    1) Open Call Logging
    2) Select Group from menu
    3) Click New Call Group
    4) Create a new group of call records that you would like removed(save)
    5) Open that group.
    6) Choose File from menu
    7) Select Delete
    8) Select Call Record
    9) Select Entire Group

    Records are deleted.