How is the numeric value in the Survey View Metric defined?

Version 1


    When looking at the survey metric view, the numeric value for the survey question lists a '5', while the actual option selected with the question shows a '1'. Why does this seem to be reversed in value and where can this be changed?


    The NumericValue used for the Survey Metric View is defined by the question weight chosen when you define the answer options to the survey question..
    By default the weight is set as shown below:
    (AdminUI > Settings > Configure > Communication Templates > Survey)

    That way the best answer is reflecting the highest score and the resulting overall survey score.
    You can however define this as you wish.