How to embed video media in Knowledge Articles in Cloud

Version 1

    Details

     

    The customer use case is that a client wants to create HEAT Knowledge base articles and embed video within the Knowledge Document / Issue Resolution knowledge types in HEAT. The customer does not want to have to download and play videos as attachments.
    We have tested this scenario for On-Premise HEAT and can play videos using the HTML5 tag Video.
    The question is that the source tag implies a directory/file location.
    How do we upload a video in a HEAT tenant and access this video for a KB article using the HTML tags?
    Is this the correct approach or does HEAT Software recommend and alternate code sample or approach? 

     


    Resolution

     

    HEAT doesn't provide any file hosting for Cloud. You can reference a URL in the HTML5 video tag; the customer will need to host the images in a way that is accessible to the web, and then reference the URL in HEAT. I would highly recommend they host the video files rather than hotlinking to uncontrolled videos on the web as in the example below, so they don't potentially turn into Rick Astley videos or worse.

    Example code:

    <video width="320" height="240" controls=""><br>  <source src="http://www.html5videoplayer.net/videos/toystory.mp4" type="video/mp4"><br>Your browser does not support the video tag.</video>