After upgrade, Reports and Print Incident button show error: The request failed with HTTP status 401: Unauthorized.

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    Details

     

    After upgrade, Reports and Print Incident button show error: The request failed with HTTP status 401: Unauthorized.


     


    Resolution

     

    One possible cause of this error is if HEAT Reporting Services was missed in the upgrade process (this is common as HRS is typically installed on the SQL server).


    If you find there is a mismatch between HEAT Reporting Services version and the HEAT Application version, upgrading HEAT Reporting Services to the matching version should resolve this error.