How to limit Self-Service Knowledge to see only certain Collections

Version 1

    Details

    It may be desirable to impose limitations or restrictions on what Collections of Knowledge a specific role (Self Service for example) can access.


    Resolution

     

    Go to Configure Application > Users and Permissions > Roles and Permissions > SelfService.

    Open the "Object Permissions" tab, and select "201-250 FRS_IPCM..." from the drop-down.  In the menu, across from "FRS_Knowledge" click on the second "Edit" (Access column).

    From here, you can define a case to limit the search results returned to only a specific collection. For example, the following will limit Self Service to only see Knowledge articles in the "Customer Knowledge" collection: