How to hide a field from appearing on a view in Helpdesk Internet Edition

Version 5

    Go into Designer and go into the View and then the Window that you don't want the field to appear in the Internet Edition.

    Prefix the element name that you want to hide with HIE2.

    This will hide this element in the view in the Internet Edition.

     

    OR alternatively, create and use a view for the Internet Edition.

     

    (see screenshot attached)