When an GoldMine Administrator makes changes for a user using Tools >> Users Settings >> Highlight User >> Preferences, why may it happen that the changes do not stick?

Version 1

    Details

    When a GoldMine Administrator makes changes for a user using Tools >> Users Settings >> Highlight User >> Preferences, why may it happen that the changes do not stick?

    A possible scenario might be:

    I have changed the attachments directory in the email preferences a number of times for my users but the changes do not stay (are not sticky); why is this?


    Resolution

    The user needs to either make the changes on his own while being logged into GoldMine or needs to be logged out of GoldMine when the Administrator is making the changes to the user's GoldMine settings, otherwise the changes of the Administrator are ignored when the user closes GoldMine and his actual current settings are written back into the USER.INI file.