Error: Unable to find the remote control web service on "."

Version 4

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6

    Description

    Attempting to remote control a machine results in a message in the connection log that says:

    Unable to find the remote control web service on "."

    The user is prompted for credentials. Any combination fails to authenticate.


    Cause

    Custom tool was calling the isscntr.exe without the -s switch.

     

    The -s"corename" switch is required for  Integrated Security so a certificate exchange may take place.  The -s switch is not required for  Local Template or  NT Security.

    Resolution

    Change the tool or shortcut to reflect the -s"coreserver" switch or use Local Template or NT Security for authentication.

    Command line for Regular Remote Control

    The following is the command line that must be used when connection to a device inside the corporate network that is accesible directly.

    "C:\Program Files\LANDesk\ManagementSuite\isscntr.exe" –s"YourCoreName" -c"remote control"

    Note: The -s parameter accepts the FQDN, host name, or IP address of the Core Server.  If FQND or host name is used, name resolution (such as DNS) must be functioning properly.

    Command line for    Management Gateway Remote Control:

    The following is the command line that must be used when connection to a device outside the corporate network that is NOT accessible directly.

    " C:\Program Files\LANDesk\ManagementSuite\isscntr.exe" -agsb://<Gateway> –s"corename" -c"remote control"

    Note: The -s parameter accepts the FQDN, host name, or IP address of the Core Server.  If FQND or host name is used, name resolution (such as DNS) must be functioning properly.