HMC Text File Listener - Why would a single Text file create multiple tickets?

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    HMC Text File Listener - Why would a single Text file create multiple tickets?


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    The HMC Text File Listener is designed to look at a single line of data in the file in order to create a Call Ticket.  If there are multiple lines of data with carriage returns in the same .txt file, HMC Text File Listener treats each line as data for a new Call Ticket.