Where is the URL that is returned by the function GetSurveyURL() set?

Version 2


    The function GetSurveyURL() is used as part of the URL configuration that is in the email, that is sent to users inviting them to submit a survey.

    In the Out of the Box configuration the URL is configured as follows:
    <a href='$(GetSurveyURL())&amp;survey_name=$(GetSurveyName("DefaultSurveyName"))&amp;customer_id=$(GetApplicationId())&amp;ot=Incident&amp;oid=$(RecId)&amp;page_index=0'>Click here to fill out survey</a>
    When the email is sent, the call to the GetSurveyURL() function is replaced with the value: http://{HEAT Application Server Name}:{Port}/FRSSurvey/Public/TakeSurvey.aspx?action=take_survey
    This article provides the information about where the value that the GetSurveyURL() function returns is stored.



    The value that the GetSurveyURL() function returns is set in the ConfigDB in the Survey Information workspace:

    NOTE: The element of the URL "FRSSurvey" is not correct in the latest versions of ISM.  The URL element has been changed to "HEATSurvey".  It may change again in the future.
    To be sure that you are using the correct element in the URL, check in Internet Information Services (IIS) Manager under Default Web Site for the name of the Survey module. In the screenshot below it is HEATSurvey: