GoldMine Web (GMWEB) - Server Error - Error, Failed to get contact list when opening a record in GMWeb

Version 1

    Details

    GoldMine Web (GMWEB) - Error: Failed to get contact list when opening a record in GMWeb

    The GMConnect log file should the following.

    2017-03-07 15:54:42,186 - [ERROR] Thread id[72] - GoldMine.Models.ApplicationExceptions.ClientInformationException: Error, failed to get DB environment value.,
    GoldMine.Models.ApplicationExceptions.ClientInformationException: Error, failed to get GoldMine mobile's configuration's path.
       at GoldMine.Models.Log.GMLoggerFactory.GMLogger.ErrorClientAndServer(Object customMessage, Exception e)
       at GoldMine.Models.ConfigurationModels.UserConfiguration.GetDataBaseInfo(ConnectionType connectionType)
       at GoldMine.Models.DatabaseConnections.Database.ChooseConnectionString(ConnectionType type)
       at GoldMine.Models.DatabaseConnections.Database.CreateOpenConnection(ConnectionType type)
       at GoldMine.Models.GMTools.EnvironmentTable.GetEnviromentValueDB2(String name, String rectype, String userid, String& val, String& recid)


    Resolution

    [CAUSE]
    - For some reason Both the record types are set as the default record type.
    - As GMWeb builds the screen using this setting its basically getting confused.

    [RESOLUTION]

    - Log into GoldMine as a MASTER user
    - Tools > Configure > Record Types
    - Edit Either one of the two listed record types



    - Uncheck the option Set as Default record Type



    - Click OK
    - Click the Record Types tree
    - This should activate the Apply Changes menu button, Click Apply Changes



    - Close the record Types Administrator
    - Save the changes if prompted (this normally only happens if you do not Apply the changes made)
    - Open GMWeb and test