How to update or acknowledge a specific Assignment from HMC?

Version 1

    Details

    This article provides the general steps to update or acknowledge a specific Assignment from HMC?


    Resolution

    Provided customer steps to update a specific assignment through HMC -  1. Create a field in the Asgnmnt table that is number and unique, for example called "AssignmentID"  2. Use or create an Autotask that updates the Asgnmnt record by coping the Asgnmnt.HEATSeq into the new field  3. BPAM sends out an email that inserts the AssignmentID into the field from body in the email.  4. When an assignee acknowledges the email, it is sent to HMC  5. HMC reads the field from body AssignmentID and uses this value to identify the assignment  6. HMC then updates the correct assignment.