XML email listener import going to Locked status in Integration Queue and never processing

Version 1

    Details

    Customer has setup SSL in there production environment. XML email listener import going to Locked status in Integration Queue and never processing.


    Resolution

     

    Caused by a missing configuration needed for SSL support.


    Call to following URL is failing

    https://serviceportal.mercury.co.nz/IntegrationService.svc?wsdl 


    Edit the following config file IntegrationServiceHost.exe.config and change the httpGetEnabled setting to httpsGetEnabled

    Here is an example

    From

    <behavior name="IntegrationServiceBehavior">

                   <serviceMetadata httpGetEnabled="true" /

    To

    <behavior name="IntegrationServiceBehavior">

             

                   <serviceMetadata httpsGetEnabled="true" />


    If the issue is not resolved by this change then customer should set the LogginConfiguration for the MessageQueueService = INFO and provide the Message Queue logs for review by Development.