Related Item Panel Sort Options

Version 1

    Details

    Is there anyway to change the order in the Related Items panel? Right now it is Incident, Problem, Knowledge.  We would like Knowledge to be first


    Resolution

     

    How to get to the Related Items Panel Settings. 

    Log in as Administrator
    Go to Configure Application
    Go to Business Objects
    Go to Incident
    Go to Layouts
    Select the layout you want to edit. 
    Go to formview
    Select 'Edit Matching Settings'
    A window will open. In this window under 'Search for matches in' section, you can sort which business objects to sort from. Putting Knowledge at the top of the list will display Knowledge first when using the Related Items Panel.