Where can I find information on how statistics are calucations in IPCM?

Version 2


    Statistics and Metric calculation in IPCM


    This information is located in the IPCM database reference guide located on the support web site in the voice automation section or in the help files which can be accessed from the blue circle with the question mark in the top right part of the screen when logged into the management portal. Under the contents tab in the help files this information can be obtained by going to Statistics > Statistic Definitions and Calculations.