How to display the Incident Number in a Task Assignment in ITSM 6x and 7x

Version 1

    Details

     

    It may be helpful to provide the incident number in an Assignment for easy reference by the user with responsibility on the assignment.


    This article describes how this can be accomplished.

     


    Resolution

     

    Procedure:

     

    1. Open Service Management Administrator

    2. Open a New Definition Set

    3. Open the Task.Assignment Object

    4. Add a new field: 

        name - ParentID  

        type - Number 10 digits

        Show as desired on the Task.Assignment Form and grids as needed

    5. Commit the Definition Set

    6. Open the Incident Object

    7. Edit the relationship "IncidentContainsTask"

        Push Data - Left Side = Task.Assignment.ParentID, Right Side =  Incident.IncidentID

    8. Commit the Definition Set.

    9. Perfrorm an IISreset

     

    Now that you have the field available in the child Task.Assignment object you can use it on grids or panels as you wish.

     

    Note:

    The example above is for Incident. 

    You may wish to push the data for Change or Problem as well.