GoldMine crashes, hangs or displays an Internet Explorer error message (when performing an action if the GM+View is active or will be activated)

Version 1

    Details

    GoldMine crashes, hangs or displays an Internet Explorer error message (when performing an action if the GM+View is active or will be activated)

    As the steps to reproduce vary and the only common information available is that the GM+View is somehow involved.
    For Example:
    - Opening a new GoldMine Tabbed View. (For Example, the Contact Search Center or opportunity manager)
    - Switching from Contact View to Contact List view
    - Opening the GM+View Browser

    - the experienced behavior also varies from a crash to a hang of GoldMine or an Internet Explorer (IE) error message for example: File NOT found: index.html


    Resolution

    [CAUSE]

    This behavior is known to occur when

    • No default GM+View template is set as the default GM+View
      (See also Knowledge Article # 11987 - Whenever a user opens the GM + View tab, GoldMine crashes)
    • When there is a GM+View template set as the default, but the template is corrupt, contains wrong HTML code or cannot access the desired information (For Example: from a database) in a timely manner,
    [RESOLUTION]

    Similar as described in Knowledge Article # 11987 - Whenever a user opens the GM + View tab, GoldMine crashes, a different default GM+View should be created or selected.

    1. Log in with master rights
    2. Web > Setup GM+View...

    In case you have already other GM+View templates available.
    3. In the right section Set Default GM+View ,select a different template as the default GM+View from the drop down list.
    4. Click OK
    5. Verify the behavior again

    In case there are no available GM+View templates in the Template List
    3. Click the New Button 
    4. Type a name in the Template Name field.
    5. Click in the body of the template and type "This is a demo GM + View"
    6. Save the new GM+View template via the Save button (yellow disc icon)
    7. In the right section Set Default GM+View select the new created GM+View template 
    8. Click OK
    9. Verify the behavior again