When one user selects GoTo >> Dashboards, GoldMine freezes

Version 1

    Details

    --When one user selects GoTo >> Dashboards, GoldMine freezes. --renaming the username.ini as part of the troubleshooting does not help to resolve the behavior --this is a user specific behavior


    Resolution

    1.  Issues for user specific dashboard problems lie in the environment table.

    2.  Run the following query:
         select * from Environment where userid = 'affected_user' and NAME like '%dash-%'
    3.  After a backup of the database, a delete statement on the above query will get rid of the dashboard corruption for the user.

    Note:  This should only be performed by a Partner or SQL Database Administrator