Where to change the text in the email that is sent when an Incident is Closed?

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    The HEAT Premise Service Management is provided with a pre-configured email template that is sent to the user when an Incident is set to Closed status.  This article describes where this email template is located in the HEAT Premise System Management system.


    The Email template that is used when an Incident is set to the status "Closed" can be found in the Business Rule called "IncidentClosureNotification" that is on the Incident Business Object.