ITSM: How to create a basic hyperlink / URL link that will work from Web Self Service

Version 1

    Details

    How to add a hyperlink to an object form for the web self service client for ITSM  Note that this article is an extension to KB 14237, which describes how to add a hyperlink to an object form for the full client for ITSM


    Resolution

     

    First, you will need a field to store the link:



     

    Preferably, make it memo length:




    Give it a default value like the following:



    This says it’s an HTML link (<a href) that targets google.com (=”http://www.google.com”) and targets a new browser window/tab(target =”_blank”>) where the user will see the text “Search!”.

     

    Drag the field onto your web form:




    And delete the label. Then right click on the field and go to Properties:


     

    On the Behavior tab, enable “Html Support” and “Url Support”:



    Save the change, and commit the definition set. Now, on web self service, the link will display: