In HEAT 7.x Get "Unable to load Service Request Parameters. Details..." error when viewing a service request

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    Details

    In HEAT 7.x Get "Unable to load Service Request Parameters. Details..." error when viewing a service request


     


    Resolution

    This is can happen if you launch your Smart Client using a 2 tier connection. To view the Service Request Parameters you need to launch your smart client with a 3 tier connection