Important information when upgrading to GMPE 2014.2 or higher due to a license format change

Version 5

    Details

     

    Important information regarding licensing for GoldMine 2014.2 or higher

     

    From version 2014.2 onward GoldMine requires new licenses for Premium and for Mobile. 

     

    A prompt for the new Premium (E) license occurs at the end of the installation or upgrade wizard.  GoldMine cannot be launched until the new license is entered. Before upgrading an existing installation, please make sure the new license is available.  It is not possible to roll back to the previous version.  To continue using GoldMine without the new license, it is necessary to uninstall GoldMine 2014.2, restore the SQL database to a backup made before the upgrade, and reinstall the previously used version.

     

    New customers are issued the appropriate license(s) at purchase; existing customers current on maintenance can request new license(s) from Customer Care.  Licenses should be requested a minimum of one day before the license is needed to allow time for processing.  Customer Care is not available on weekends. 

     

    It is recommend that existing GoldMine Mobile (M) licenses be removed from Tools > Configure > License Manager prior to upgrade.  Other licenses should not be removed.  The upgrade process will upgrade all S, Y, and U licenses to the new version.  Following the upgrade, the new GoldMine Mobile license should be entered in the License Manager.  Assigned users for GoldMine Mobile are retained. 

     

    The main server (E license) must be upgraded first.  A new license file (LicenseGM94.bin) is created during the upgrade process. The LicenseGM.bin used by GoldMine versions 9.0 – 2014.1 will remain in the GoldMine data folder.  This license must remain in the folder for all client workstation auto-upgrades to occur.  Once all workstations are upgraded, it is recommended that the LicenseGM.bin file be removed from the GoldMine data folder.  A back-up of the file can be kept in an alternate location.

     

    After the server has been upgraded, Site and Undocked installations are unable to synchronize until they are upgraded to the same version/build.  After upgrading Sites and Undockeds, enter the converted GMPE 2014.2 formatted license with ‘94’ version number from the main install license manager when prompted. 

     

    License format:

    E-001094-123456-1A2B3C4D5E6G7H8-I9J0K1L2M3N405P

     

    E / 0010 / 94 / 123456 / 1A2B3-C4D5E-6G7H8 / I9J0K-1L2M3-N405P

     

    E            

    License type:

    E           GoldMine Premium license issued at purchase

    M          GoldMine Mobile issued at purchase

    S           GoldMine Site license created via License Manager

    Y           GoldSync Site license created via License Manager

    U           Undocked user license created via License Manager

    B           GoldMine Premium ‘bump’ license

     

    If additional GMPE E licenses are purchased and entered in License Manager, the number of concurrent seats is increased for the original E license and the newly entered E license is converted to a B license.

     

    0010     

    Number of users: The license count determines the number of users who can log on to GoldMine at one time but does not limit the total number of users created or installations allowed.

     

    94          

    Version:

    90 required for versions 9.0 – 2013.2

    94 required for version 2014.2

     

    123456

    HDA number: A unique 6-digit customer account number, also referred to as the Help Desk Authorization (HDA) Account number or Customer ID number. 

     

    1A2B3C4D5E6G7H8

    Serial number:  15-character (alphanumeric) serial number uniquely identifying the license for an organization. It is used for registration and support and identifies all sub-licenses as part of the same organization. Collected in 3 groups of 5 characters during licensing.

     

    I9J0K1L2M3N405P

    Key code: 15-character (alphanumeric) key code is a computer-generated check used by GoldMine to verify the license’s validity. Collected in 3 groups of 5 characters during licensing.

     

    NOTE: The key code is required during installation. Keep the license number and key code in a safe place in the event it becomes necessary to reinstall the software.

     

     


    Resolution

    Additional Information:
    Existing customers current on maintenance who have already installed GoldMine Premium Edition 9.0 or higher can request the new GMPE 2014.2 formatted license with  '94' version number

    Existing customers current on maintenance who have GoldMine version lower than GoldMine Premium Edition 9.0 installed need to request an interim GMPE 9.x formatted license with '90' version number and the new GMPE 2014.2 formatted license with  '94' version number

     

    Licenses should be requested a minimum of one day before the license is needed to allow time for processing. Customer Care is not available on weekends.

     

    Further information on how to contact Customer Care can be found at https://www.ivanti.com/support/contact >> Support (per Region) or can be reached via email at Customer.Care@ivanti.com