For GoldMine Web and GoldMine Mobile the GoldMine Administrator can determine a global retrieval interval for e-mails via Tools >> Configure >> GoldMine Connect >> Automatically retrieve and link email messages when user is logged in to GoldMine Connect + Retrieval interval (in minutes) setting.
Within GoldMine Premium Edition the GoldMine Administrator or GoldMine user can set an auto-retrieval of e-mails individually within the GoldMine user's E-mail preferences >> More Options >> Tab Retrieval >> Background E-mail Retrieval >> Retrieve mail every x minutes + Tab Accounts >> Edit the specific Account >> Set Auto-retrieve
When the user is waiting for a certain e-mail and does not want to wait until the next auto-retrieval kicks in within GoldMine Premium Edition the user can go directly on to the E-mail Center's Online folder and download the desired e-mail manually (via Right Click >> Get selected item) once it is available on the mail server but there is no such possibility in GoldMine Web.
When now a user is waiting for an urgent e-mail in GoldMine Mobile and knows that the retrieval interval is set to a higher interval like 30 minutes or higher, the user may need to wait up to the set minutes to see the e-mail within GoldMine Mobile.
Is there any way to kick in the retrieval process of e-mails manually - How to retrieve e-mails faster in GoldMine Mobile without changing the global retrieval interval within the GoldMine Connect settings?
Similar as in GoldMine Premium for overdue alarm pop-ups or automatic e-mail retrieval, the 'first' interval starts once the user logs into GoldMine Premium Edition, which means that within about one minute after logging in and GoldMine being available the alarm pop-up window appears and the automatic e-mail retrieval within GoldMine Premium Edition starts. The same process happens in GoldMine Web, so that the user simply needs to log out of GoldMine Web and re-log into GoldMine Web. This will then force retrieval starting after 1 minute and should be completed not later than 2 minutes after re-login.