Error: "Logon failed. You must provide valid credentials for a user in the 'HDAllowed Operators' group on the remote machine."

Version 3

    Issue/Error

    Error: "Logon failed. You must provide valid credentials for a user in the 'HDAllowed Operators' group on the remote machine."

    Issue: User cannot control because they are not a member of the HDAllowed operators group

     

    Cause

    1. Not a part of the Remote Control Operators (Local) group.
    2. The Remote Control operators are not part of a security group, it may be a Distribution Group.

     

    Resolution

    Add user to the Remote Control Operators (Local) group.

    Change the group type from Distribution to Security or Add them explicitly.

     

    This can also be caused by the COM+ Objects, see http://community.landesk.com/support/docs/DOC-2094 for more information.