Issue: User cannot control because they are not a member of the HDAllowed operators group
- Not a part of the Remote Control Operators (Local) group.
- The Remote Control operators are not part of a security group, it may be a Distribution Group.
Add user to the Remote Control Operators (Local) group.
Change the group type from Distribution to Security or Add them explicitly.
This can also be caused by the COM+ Objects, see http://community.landesk.com/support/docs/DOC-2094 for more information.