Convert Incident to Service Request

Version 1

    Details

    Is there any way in HEAT 2014 to convert the incidents to service requests?


    Resolution

    There is no way to take fields from the Incident Business Object and set them into the fields of a Service Request.   Unfortunately, the Service Requests can contain a lot of structured data and Incidents don't (other than the status fields), we can not convert an Incident into a Service Request.