Loading error, GoldMine mobile license is invalid or number of users marked as mobile has exceeded

Version 1

    Details

     

    While logging into GMME using a useranme that is undocked, getting the following error:

    Loading error, GoldMine mobile license is invalid or number of users marked as mobile has exceeded

     


    Resolution

    An M (GMME) license gives named users rights to use GMME.  Logging into GMME also uses one of the concurrent GMPE licenses, and not the reserved GMPE undocked license for the same username.   Thus if there are no concurrent licenses available you can not log in to GMME.


    Solutions:
    1) Add more licenses to GMPE.
    2) Reduce the number of GMPE undocked licenses.