Info for the HEAT Remote plugin (as part of Premise Service Management 2014.3.1 and later) in the Google Chrome browser
After you launch HEAT Remote the first time, you should have an option to install the chrome plugin for Remote:
This is because you are running Chrome in “Windows 8 Metro Mode” – You are either running Chrome on a Windows 8 platform, or on a Server environment. This is a Chrome problem/bug in these versions of Windows. For full details, see:
(As of 30 Dec 2014, for the above).
To attempt to work around this, you can set your Chrome to run in Compatibility Mode for Windows 7:
After doing so, restart Chrome, and restart your browser.
Note also, you may be warned that your Chrome is blocking the extension:
You will need to allow it, in order for Remote to function properly.