How to ensure all tasks are completed or cancelled before closing a Service Request
Log in to the tenant as an Administrator
Go into Configure Application
Select Business Objects
Select Service Requests
Click on Business Rules
Scroll to the Validation Rules
Click on "Add Validation Rule"
Select "Validate on Update"
In the Expression, add the following:
$(Status != "Closed" && Status != "Fulfilled" ||
"$(Status == 'Completed' || Status == 'Cancelled' || Status == 'Rejected')"))
In the Message, add the following (or something else you prefer):
Please resolve all Tasks before completing the Service Request.
Click on Save
Refresh the client