Which integrations into 3rd party applications is included within GoldMine and can GoldMine be integrated into other software such as help desk software, accounting software, or other 3rd party software?

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    We are looking to integrate GoldMine with other 3rd party software.  Is there a white list of software that GoldMine will integrate with?

    Which integrations into 3rd party applications is included within GoldMine and can GoldMine be integrated into other software such as help desk software, accounting software, or other 3rd party software?


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    NOTE: This article applies to most 3rd Party software including but not limited to: Firewall/Anti-Virus protection, emai/fax programs, VOIP programs, Voice Recognition/Dictation programs.  Essentially this applies to anything that is not specifically made by Ivanti Software for the GoldMine Product.  There are some integrations and add-ons that were specifically designed for GoldMine using the GoldMine API; please see this link for more information https://www.goldmine.com/add-ons/  .

     

    1 - GoldMine comes with a native integration for Microsoft Outlook, Microsoft Word, and Microsoft Excel which can be selected during the installation or added later by modifying the installation

    2 - There are no other native integrations from within GoldMine provided however there are 3rd party integrations and connectors for GoldMine available - some are/were even developed by Ivanti Software, for example certain versions of Ivanti Service and Support and IPCM (IP Communication Management), please keep in mind that not all versions are compatible or able to integrate into GoldMine. 

    3 - GoldMine offers an API interface and description, with which partners or customers can develop their own integrations, please keep in mind that GoldMine Technical Support will only provide limited support for API inquiries

    4 - The GoldMine Support Desk does not support or suggest any 3rd party connectors or integrations which are not developed by Ivanti Software; to learn more about what is available, please speak with your GoldMine Solutions Partner or create a free account on our forums at: Community.Ivanti.com.