How to show the knowlege article's images in the Object Matching

Version 1

    Details

    Since HEAT Service Management 2014.3.1 it is possible to use a new text Field Type, HTML. We can take advantage of this feature for showing the HTML content like images in the Object Matching panel, both in the search preview and in the hover panel, where we can select the "Link and Resolve" option.



    Resolution

     

    1. Object Matching Preview

      By default, the text shown in the preview is the value of the field "Details" (Description) of the FRS_Knowledge object. Converting this field into a HTML Field Type, it will show the images



    2. Hover Panel

      In this case we need to modify in the same way the field "Resolution" in all of the following types of Knowledge articles:
      FRS_Knowledge.ErrorMessage
      FRS_Knowledge.IssueResolution
      FRS_Knowledge.QandA