Heat Survey Configuration with HDI

Version 1

    Details

    Need to be able to send data to HDI to have them generate a survey for records created from within the HEAT application. How can this be accomplished?  What format does the data need to be in?


    Resolution

    HDI offers a 'Customer Satisfaction Index Service' which is a Survey system through HDI.  Customer have asked how they can have HDI generate surveys and send them out to users based on records created from within the HEAT application.   Below is the syntax required for the HEAT application to send an email to HDI and have HDI generate the survey and send it to the customer. Note: The <supportcenter key> is unique and is provided to you from HDI.


    The email needs to be sent as Plaint Text with the following syntax:

    <csi>
        <supportcenter key="ZXMrQnc6f2dGKvZBaPS3aHS4XXAsQW08">
            <incident>
                <incidentid>$(IncidentNumber)</incidentid>
                <email>$(Email)</email>
                <dtclosed>$(ClosedDateTime)</dtclosed>
                <firstname>$(SCIFirstName)</firstname>
                <lastname>$(SCILastName)</lastname>
                <agent1>$(ClosedBy)</agent1>
                <desc>$(Symptom)></desc>
            </incident>
        </supportcenter>
    </csi>